Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to feel confident and comfortable with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Window

You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • In the original packaging
  • Free from damage, stains, scratches, or signs of use
  • Returned with all included accessories, cards, packaging, or gift items

Return requests made after 7 days from the delivery date may not be accepted.

2. Important: Non-Returnable Items

Please note that the following items are final sale and cannot be returned, exchanged, or refunded:

Customized Products

Any item that is customized, personalized, specially selected, engraved, handmade to order, adjusted by request, or prepared based on personal information is not eligible for return or refund.

This includes, but is not limited to:

  • Custom Feng Shui items
  • Personalized talismans or charms
  • Products selected or prepared based on name, birth date, zodiac, energy intention, or personal request
  • Made-to-order items

Blessed / Consecrated Products

Any product that has been blessed, consecrated, spiritually prepared, or energetically activated is considered a personalized spiritual item and is not eligible for return, exchange, or refund once the blessing or consecration process has been completed.

This includes all products marked as:

  • Blessed
  • Consecrated
  • Energy Activated
  • Spiritually Prepared
  • Opened / Activated Ceremony Item

By purchasing a Blessed or customized product, you acknowledge and agree that the item is made or prepared specifically for you and cannot be returned.

3. Return Shipping

Customers are responsible for all return shipping costs.

If your return request is approved, we will provide you with the return address of our designated logistics partner.

Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

We recommend using a trackable shipping service. We are not responsible for lost, delayed, or damaged return packages.

4. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method.

Please note:

  • Original shipping fees are non-refundable
  • Return shipping fees are the customer’s responsibility
  • Duties, taxes, customs fees, or payment processing fees may not be refundable
  • Refund processing time may vary depending on your bank or payment provider

5. Damaged, Defective, or Wrong Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos or videos of the item
  • Photos of the packaging
  • A short description of the issue

We will review the case and offer a suitable solution if the issue is confirmed.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders cannot be cancelled once they have been shipped.

Customized products and Blessed / consecrated products cannot be cancelled once production, personalization, blessing, or spiritual preparation has started.

7. Exchanges

We currently do not offer direct exchanges.

If your return is approved, you may place a new order after receiving your refund.

Customized products and Blessed / consecrated products are not eligible for exchange.

8. How to Start a Return

To request a return, please contact us at:

Email: [support@kismael.com]
Order Number: [Your Order Number]
Reason for Return: [Brief Explanation]

Our customer support team will review your request and provide return instructions if your order is eligible.

9. Legal Notice

This policy does not affect any mandatory consumer rights that may apply under local laws and regulations.